NEERA MEDICAL CENTRE
Privacy Notice – How We Use Your Information
We take your privacy seriously and are committed to protecting your personal information.
This privacy notice explains what data we collect, how we use it, and your rights.
Why We Collect Your Information
We collect and hold data about you to:
- Provide you with safe and effective care and treatment
- Help other healthcare professionals care for you
- Refer you to specialist services when needed
- Manage our practice and improve services
- Report to NHS bodies and support health and care planning
- Comply with legal obligations
What Information We Collect
We may hold information such as:
- Name, address, date of birth, NHS number
- Contact details (phone, email)
- Medical history, medications, allergies
- Test results, appointment records, referrals
- Records of contact with the surgery
- Relevant information from hospitals, other GPs, or community services
Who We Share Your Information With
We only share information when necessary and legally allowed. We may share it with:
- NHS hospitals and consultants
- Community and mental health services
- Pharmacies and opticians
- Social care and safeguarding services
- The local Integrated Care Board (ICB)
- NHS Digital, NHS England, and Public Health bodies
- External contractors (e.g., IT providers, diagnostic services) under strict agreements
We will never sell your data or share it for marketing purposes.
Your Rights
You have the right to:
- Ask to see what information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your data (in some cases)
- Object to how we use your data
- Ask us to limit how we use your data
- Withdraw consent (where applicable)
To do this, please contact the Practice Manager in writing.
How We Keep Your Information Safe
We keep your information:
- Securely stored using encrypted NHS systems
- Accessed only by authorised staff
- Retained according to NHS records policies
- Regularly audited to ensure compliance
How to Contact Us
If you have concerns about how your information is used, please speak to:
Practice Manager: Annette Martinez
Email: mseicb-thu.neera.f81177@nhs.net
Further Help and Complaints
If you are unhappy with our response, you can contact:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113
Summary
We are committed to protecting your privacy. Your information helps us give you the best
possible care. You are in control of your data and can contact us at any time to find out more.
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